BlackishArt Box

Many of our customers cancel their subscriptions in order to avoid future renewals but still wish to receive the boxes that have been paid for.  Refunds are not automatically applied due to a cancellation request.  For this reason, refunds are not automatically applied upon cancellation - they must be requested. We will provide a refund for your box as long it's requested before the 15th of the previous month. For example a refund for the September box would need to be requested by the 15th of August. Once we reach the 15th we prepare your box for shipment and a refund will not be provided. If you're asking for a refund because you didn't cancel your subscription through your account log in in time, please note that we will charge a 5% fee to process the refund. Why the fee? We pay a percentage for every credit card that we process and when you request a refund we don't get it back. Gift cards are non refundable. If you're requesting a refund for a prepaid subscription you will receive a prorated refund for all boxes received at full price. We do not provide refunds for any box that has shipped.

Our boxes ship around the 21st of the month prior to arrive right around the 1st. For example our December boxes ship by November 21st. We wish we could hand deliver each box, however, we're at the mercy of the postal carrier and sometimes delays are outside of our control. If it's after the first of the month and your tracking number hasn't updated please contact us and we'll be happy to assist you.